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Shipping & Returns

Minimum Order and Shipping Costs

Worldwide delivery via mit DHL - safe, fast, and reliable!

There is no minimum order value! Our p&p rates are organised in zones and will differ, depending on the country to ship to and on the gross weight of the parcels. Please review Your country entry in the zone list below to view the actual shipping rates for Your order.

Zone 1: Germany

This delivery zone features a flat fee for any parcel weight or number of parcels.
If Your order reaches EUR 50 and more, we deliver free of charge!

Country Costs
Germany Germany 3,99 EUR (free shipping for orders above 50 EUR)


Thank You for Your understanding.

Terms of Shipping

  1. City-Souvenir-Shop will deliver the ordered goods to the shipping address, which has been specified by the customer during checkout. City-Souvenir-Shop may process partial deliveries in case some of the ordered goods are not in stock. Partial deliveries will be processed free of charge, because they are covered by the initial p&p fee.
  2. In case of failure of keeping a date of delivery or in case of another delay of performance, the contracting party is obliged to grant us an additional period of at least six weeks before the consequences due to delay in performance can be claimed.
  3. The customer is obliged to check the delivered goods immediately after receipt. Reclamations because of defects of quality, wrong delivery, broken goods, or of wrong amounts of the goods ordered, have to be reported in written form immediately, at least 14 days after the goods have been delivered. This terms do not affect your statutory rights.

Our full terms and conditions of service and all information about Your 14-day right of revocation can be found by clicking here.

Shipping Time

  1. Our parcels are packed within 24-48 hours (products in stock, marked as "Shipping time: 2-5 days"). Deliverance inside Germany takes place accordingly in 2-5 working days. Worldwide delivery will take some more time, depending on the customer's country.
  2. We deliver in cooperation with DHL. Once Your order has been sent, we will send You an E-Mail with a tracking number, so that You can easily track the delivery process of Your parcel online.

    Please note that we do not have any influence on the speed of the deliverance of our logistics partners!

  3. Orders shipped to the USA will take some more time these days, as US customs handle every single parcel very carefully and restrictevely, which leads to significant delays for US customers! We kindly apologize for this matter.

Worldwide Delivery

  1. Shippings to non-EU-countries will be declared with contents and value of goods. Goods maybe liable to customs duty, payable by the customer. Goods may also underlie national restrictions for the importation, which shall be considered by the customer. City-Souvenir-Shop is not responsible for the compliance of its goods with national terms and regulations in the customer's country outside the EU.
  2. Additional information about customs duty for Your country can be obtained e.g. on this website and, especially for Switzerland, on this website.

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City Souvenir Shop Jan-Christian Sandig
Pinkertweg 2 - Benthack-Haus - 22113 Hamburg - Germany
Phone: +49-(0)40-33 42 48 91 - Fax: +49-(0)40-33 42 48 92
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