Shipping & Returns

Minimum Order and Shipping Costs

There is no minimum order value! Our p&p rates are organised in zones and will differ, depending on the country to ship to and on the gross weight of the parcels. Please review Your country entry in the zone list below to view the actual shipping rates for Your order.

Zone 1: Germany

This delivery zone features a flat fee for any parcel weight or number of parcels.
If Your order reaches EUR 50 and more, we deliver free of charge!

Country	Costs
Germany	3,90 EUR (free shipping for orders above 50 EUR)

Zone 2: Europe I

This delivery zone features free DHL Premium Shipping (fast transit, priority delivery)!

Country	Weight/Costs
	up to 1 kg	up to 2 kg	up to 5 kg	up to 10 kg	up to 20 kg
Austria	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Belgium	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Bulgaria	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Cyprus	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Czech Republic	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Danmark	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Estonia	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Finland	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
France	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Greece	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Hungary	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Ireland	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Italia	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Latvia	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Lithuania	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Luxemburg	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Malta	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Netherlands	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Poland	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Portugal	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Romania	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Sweden	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Slovakia	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Slovenia	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
Spain	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR
United Kingdom	11,95 EUR	12,95 EUR	14,95 EUR	16,95 EUR	19,95 EUR

Zone 3: Europe II

This delivery zone features standard DHL Shipping.

Country	Weight/Costs
	up to 1 kg	up to 2 kg	up to 5 kg	up to 10 kg	up to 20 kg
Andorra	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
Liechtenstein	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
Monaco	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
Norway	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
San Marino	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
Suisse	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR
Vatican City	14,95 EUR	15,95 EUR	19,95 EUR	23,95 EUR	31,95 EUR

Zone 4: World I

This delivery zone features standard DHL Shipping via Air Mail.

Country	Weight/Costs
	up to 1 kg	up to 2 kg	up to 5 kg	up to 10 kg	up to 20 kg
Argentina	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Australia	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Brazil	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Canada	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Chile	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Croatia	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Israel	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Japan	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Mexico	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
New Zealand	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Russian Federation	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Serbia	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
South Africa	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
Turkey	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR
USA	24,95 EUR	26,95 EUR	34,95 EUR	46,95 EUR	69,95 EUR

Zone 5: World II

This delivery zone covers the rest of the world, meaning every country that has not been listed in the previous zones. This zone features standard DHL Shipping via Air Mail.

Country	Weight/Costs
	up to 1 kg	up to 2 kg	up to 5 kg	up to 10 kg	up to 20 kg
Rest of the World	26,95 EUR	29,95 EUR	39,95 EUR	54,95 EUR	79,95 EUR

Terms of Shipping

1. City-Souvenir-Shop will deliver the ordered goods to the shipping address, which has been specified by the customer during checkout. City-Souvenir-Shop may process partial deliveries in case some of the ordered goods are not in stock. Partial deliveries will be processed free of charge, because they are covered by the initial p&p fee.
2. In case of failure of keeping a date of delivery or in case of another delay of performance, the contracting party is obliged to grant us an additional period of at least six weeks before the consequences due to delay in performance can be claimed.
3. The customer is obliged to check the delivered goods immediately after receipt. Reclamations because of defects of quality, wrong delivery, broken goods, or of wrong amounts of the goods ordered, have to be reported in written form immediately, at least 14 days after the goods have been delivered. This terms do not affect your statutory rights.

Our full terms and conditions of service and all information about Your 14-day right of revocation can be found by clicking here.

Shipping Time

1. Our parcels are commonly packed within 24-48 hours (products in stock, marked as "Ready for shipment in 24 or 48 hours"). Deliverance inside Germany in circa 2-5 working days. Worldwide delivery will take some more time, depending on the customer's country.
2. We deliver in cooperation with DHL. Once Your order has been sent, we will send You an E-Mail with a tracking number, so that You can easily track the delivery process of Your parcel online.
   
   Please note that we do not have any influence on the speed of the deliverance of our logistics partners!
3. Orders shipped to the USA will take some more time these days, as US customs handle every single parcel very carefully and restrictevely, which leads to significant delays for US customers! We kindly apologize for this matter.

Worldwide Delivery

1. Shippings to non-EU-countries will be declared with contents and value of goods. Goods maybe liable to customs duty, payable by the customer. Goods may also underlie national restrictions for the importation, which shall be considered by the customer. City-Souvenir-Shop is not responsible for the compliance of its goods with national terms and regulations in the customer's country outside the EU.
2. Additional information about customs duty for Your country can be obtained e.g. on this website and, especially for Switzerland, on this website.

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