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Right of Revocation/ Revocation Form

Right of Revocation

Information about Your right to cancel an order contract

You (the consumer) are legally entitled to a cooling off period (the time You can take to cancel Your contract) of 14 days.

The cooling off period for sales contracts ends 14 days after the day on which the last good came into the consumer's physical possession.

If You wish to cancel or revocate Your order, You are required to inform us about Your wish to cancel within the given cooling off period by email, letter, or fax to:

City Souvenir Shop
Inh. Jan Sandig
Pinkertweg 2
Benthack-Haus
22113 Hamburg
Germany
Telefon: +49-(0)40-33 42 48 91
Fax: +49-(0)40-33 42 48 92
E-Mail: info@city-souvenir-shop.de

You may also use the model cancellation form shown below, but You are not obliged to use it.

What happens after You informed us about Your cancellation

Once the right to cancel is exercised, You are under the duty to send back the goods to the address specified above. Where You make use of Your right to cancel, You are not required to send back the goods within the cooling off period of 14 days. In that period You have to inform us about Your cancellation only. You must not delay the return and must send the goods back not later than 14 days after the day on which You informed us of Your cancellation.

You must send the goods back to our contact address (see above) at your own cost.

After having received the returned goods back, we will reimburse You any payment that we received from You without imposing any fee. This includes the purchase price and the cost of sending the goods to the consumer (delivery costs). However, we will not reimburse the return costs where we imposed them on the consumer (You), or the additional cost for more expensive delivery methods that You expressly chose compared to the least expensive standard delivery offered in our shop. We will reimburse the above mentioned payments no later than the end of 14 days after the day on which we received the goods back. If You supply us with evidence of having sent the goods back before we have received them, then we will reimburse You within 14 days from the day after the day on which we were supplied with that evidence.

We may recover an amount form You for a loss of value of the goods as a result of handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. This means in particular that You may inspect the goods in a way that would be possible in store.

You must send the goods back at your own cost.

Exceptions to the statutory right to cancel imply on

  • the supply of goods that are made to the consumer’s specifications or are clearly personalised,
  • the supply of goods which are liable to deteriorate or expire rapidly,
  • in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons, the right to cancel ceases if the goods become unsealed after delivery.,
  • in the case of sales contracts, the right to cancel ceases if the goods become mixed inseparably (according to their nature) with other items after delivery,
  • iIn the case of a contract for the supply of sealed audio or sealed video recordings or sealed computer software, the right to cancel ceases if the goods become unsealed after delivery,
  • contracts concluded at a public auction
  • the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications,
  • the supply of alcoholic beverages, where
    • - (i) their price has been agreed at the time of the conclusion of the sales contract,
    • - (ii) delivery of them can only take place after 30 days,
    • - (iii) their value is dependent on fluctuations in the market which cannot be controlled by the trader

- End of information about Your right to cancel an order contract -


Reimbursement of return costs

You must send the goods back to our contact address (see above) at your own cost. However, as part of our customer service, we offer free returns for any goods with a combined price of 25 EUR or above. Also, we will carry over the expense of goods returns in case You have received not the goods You have ordered. Please contact us to get the free return arranged before You send any goods back to us. We may send You a free address label for Your returning parcel.

Please do not send back damaged goods. Instead, please contact us immediately, so we can arrange a compensation.


Model Cancellation Form

Cancellation Form (PDF-Download)


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City Souvenir Shop Jan-Christian Sandig
Pinkertweg 2 - Benthack-Haus - 22113 Hamburg - Germany
Phone: +49-(0)40-33 42 48 91 - Fax: +49-(0)40-33 42 48 92
Web: city-souvenir-shop.de - E-Mail: info@city-souvenir-shop.de
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