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Shipping & Returns

Minimum Order and Shipping Costs

Worldwide delivery via mit DHL - safe, fast, and reliable!

There is no minimum order value! Our p&p rates are organised in zones and will differ, depending on the country to ship to and on the gross weight of the parcels. Please review Your country entry in the zone list below to view the actual shipping rates for Your order.



Zone 1: Germany

This delivery zone features a flat fee for any parcel weight or number of parcels.
If Your order reaches EUR 50 and more, we deliver free of charge!

Country Costs
Germany Germany 3,99 EUR (free shipping for orders above 50 EUR)


Zone 2: Europe I

This delivery zone features expedited DHL Premium Shipping (fast transit, priority delivery)!

Country Weight/Costs
up to 1 kg up to 2 kg up to 5 kg up to 10 kg up to 20 kg
Austria Austria 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Belgium Belgium 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Bulgaria Bulgaria 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Cyprus Cyprus 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Czech Republic Czech Republic 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Danmark Danmark 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Estonia Estonia 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Finland Finland 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
France France 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Greece Greece 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Hungary Hungary 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Ireland Ireland 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Italia Italia 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Latvia Latvia 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Lithuania Lithuania 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Luxemburg Luxemburg 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Malta Malta 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Netherlands Netherlands 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Poland Poland 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Portugal Portugal 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Romania Romania 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Sweden Sweden 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Slovakia Slovakia 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Slovenia Slovenia 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
Spain Spain 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR
United Kingdom United Kingdom 11,95 EUR 12,95 EUR 14,95 EUR 16,95 EUR 19,95 EUR


Zone 3: Europe II

This delivery zone features standard DHL Shipping.

Country Weight/Costs
up to 1 kg up to 2 kg up to 5 kg up to 10 kg up to 20 kg
Andorra Andorra 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
Liechtenstein Liechtenstein 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
Monaco Monaco 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
Norway Norway 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
San Marino San Marino 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
Suisse Suisse 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR
Vatican City Vatican City 14,95 EUR 15,95 EUR 19,95 EUR 23,95 EUR 31,95 EUR


Zone 4: World I

This delivery zone features standard DHL Shipping via Air Mail.

Country Weight/Costs
up to 1 kg up to 2 kg up to 5 kg up to 10 kg up to 20 kg
Argentina Argentina 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Australia Australia 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Brazil Brazil 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Canada Canada 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Chile Chile 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Croatia Croatia 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Israel Israel 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Japan Japan 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Mexico Mexico 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
New Zealand New Zealand 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Russian Federation Russian Federation 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Serbia Serbia 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
South Africa South Africa 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
Turkey Turkey 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR
United States of America USA 24,95 EUR 26,95 EUR 34,95 EUR 46,95 EUR 69,95 EUR


Zone 5: World II

This delivery zone covers the rest of the world, meaning every country that has not been listed in the previous zones. This zone features standard DHL Shipping via Air Mail.

Country Weight/Costs
up to 1 kg up to 2 kg up to 5 kg up to 10 kg up to 20 kg
Rest of the World Rest of the World 26,95 EUR 29,95 EUR 39,95 EUR 54,95 EUR 79,95 EUR


Terms of Shipping

  1. City-Souvenir-Shop will deliver the ordered goods to the shipping address, which has been specified by the customer during checkout. City-Souvenir-Shop may process partial deliveries in case some of the ordered goods are not in stock. Partial deliveries will be processed free of charge, because they are covered by the initial p&p fee.
  2. In case of failure of keeping a date of delivery or in case of another delay of performance, the contracting party is obliged to grant us an additional period of at least six weeks before the consequences due to delay in performance can be claimed.
  3. The customer is obliged to check the delivered goods immediately after receipt. Reclamations because of defects of quality, wrong delivery, broken goods, or of wrong amounts of the goods ordered, have to be reported in written form immediately, at least 14 days after the goods have been delivered. This terms do not affect your statutory rights.

Our full terms and conditions of service and all information about Your 14-day right of revocation can be found by clicking here.

Shipping Time

  1. Our parcels are packed within 24-48 hours (products in stock, marked as "Shipping time: 2-5 days"). Deliverance inside Germany takes place accordingly in 2-5 working days. Worldwide delivery will take some more time, depending on the customer's country.
  2. We deliver in cooperation with DHL. Once Your order has been sent, we will send You an E-Mail with a tracking number, so that You can easily track the delivery process of Your parcel online.

    Please note that we do not have any influence on the speed of the deliverance of our logistics partners!

  3. Orders shipped to the USA will take some more time these days, as US customs handle every single parcel very carefully and restrictevely, which leads to significant delays for US customers! We kindly apologize for this matter.

Worldwide Delivery

  1. Shippings to non-EU-countries will be declared with contents and value of goods. Goods maybe liable to customs duty, payable by the customer. Goods may also underlie national restrictions for the importation, which shall be considered by the customer. City-Souvenir-Shop is not responsible for the compliance of its goods with national terms and regulations in the customer's country outside the EU.
  2. Additional information about customs duty for Your country can be obtained e.g. on this website and, especially for Switzerland, on this website.

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City Souvenir Shop Jan-Christian Sandig
Pinkertweg 2 - Benthack-Haus - 22113 Hamburg - Germany
Phone: +49-(0)40-33 42 48 91 - Fax: +49-(0)40-33 42 48 92
Web: city-souvenir-shop.de - E-Mail: info@city-souvenir-shop.de
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